Printing services:
Terms & Conditions
"We" "Us" "Ourselves" "Seller" "QuattroPrint" means quattroprint.co.uk website operated by PBMedia sp. z o.o. company registered in Poland under company registration number (KRS) 0000307085, VAT: PL7393687373 with registered office at PBMedia sp. z o.o., al. Pilsudskiego 73, 10-449 Olsztyn, Poland.
"You" "Your" "Buyer" means the person, firm or company purchasing goods and/or services from QuattroPrint..
"Product", "Goods" means all goods and services supplied by the "Seller" to the "Buyer".
"Working days" means Monday to Friday, excluding Bank or other Public Holidays.
"Normal Working Hours" means 9 am to 5 pm on a Working Day.
"Turnaround" means the number of Working days required for production (print, finishing and packing) and delivery of a Product.
"Work" "Order" means all steps required to prepare, produce and/or manufacture all goods and required to provide services.
"Preliminary Work" means all work done in the concept and preparatory stages (including non-exhaustively design, artwork, and colour matching).
"PDF Proof" means normalized and standardized PDF file (PDF/X-4 compliant file) based on the submitted project.
"Electronic File" means any text, illustration or other matter supplied or produced by either Party in digitised form on disc or by internet transfer or any other communication link.
"Artwork" means any file(s), illustration(s) supplied by the Buyer in digitised form on disc or by internet transfer or any other communication link.
"The Site" or "the Website" means the quattroprint.co.uk site on the world wide web maintained by or on behalf of the Seller.
Description of Services
QuattroPrint offers:
- Printing of various products available on the Site
- Upload function for submitting files directly for print
- Access to an online account to manage account details and/or order printed materials by a specific account holder
- Graphic design
Terms and Conditions
These TERMS AND CONDITIONS govern your access and use of our services. By accessing or using the functions of the Site you agree to be bound by these TERMS AND CONDITIONS and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these TERMS AND CONDITIONS. The contract made by you online with us incorporates these TERMS AND CONDITIONS, which shall prevail over any terms and conditions, proposed by You.
QuattroPrint reserves the full right to make modifications or changes to our sites, services and these TERMS AND CONDITIONS at any time without prior notice. Any legal entity or private person that accesses this site should review these TERMS AND CONDITIONS each time of access to this Site.
Product Specification
QuattroPrint aims to continuously develop new products and services and therefore reserves the right to amend the specifications of any goods or products without notice.
We guarantee that the Goods will correspond to the description given to the buyer via the Website and/or over the phone. All products we print/produce/sell are always custom-tailored. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the Goods.
We reserve the right to alter any details of Products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to the accuracy and no responsibility will be accepted for error or spelling mistakes and any resulting loss.
We will do our best to match colours as they appear on the PDF Proof although we are not liable for the final colours' appearance as the screen-based colour system (RGB) and the print colour system (CMYK) differ. Slight differences in colour (up to 20% in CMYK value) may occur and we cannot take responsibility for that.
Artwork
Artwork must meet the requirements listed on the Artwork Help page. If the artwork does not satisfy those requirements, it may be rejected and the whole order cancelled, in which case £10 + VAT cancellation fee shall be deducted.
Artwork can be supplied in the following ways:
- Uploaded via the website – please log in to your account and locate your order details. Then press ADD ATTACHMENTS button;
- Sent by e-mail to info@quattroprint.co.uk (The order reference number must be included in the Subject line). Each email must not be bigger than 10MB otherwise it will be rejected by our spam filters. Artwork supplied via e-mail is subject to an additional fee;
- Saved on CD/DVD and posted to us, please do include the order reference number. Artwork supplied via CD/DVD is subject to an additional fee.
It is the Buyer's responsibility to maintain a copy of any original Artwork provided by the Buyer. QuattroPrint stores the Artwork(s) or the PDF Proof(s) upon completion of the printing process for one month only.
The Seller shall not be responsible for checking the accuracy of the content of a supplied Artwork.
QuattroPrint offers a free PreFlight Artwork Check as part of the Order. We will check the Artwork’s format, size, bleeds and overall resolution. Minor issues spotted during PreFlight Artwork Check Seller will correct them free of charge. If an Artwork is not suitable for outputting without major adjustment or other corrective action we will ask the Buyer to rectify the issues or we will offer to do it at an additional cost.
PDF Proofs and variations
It is Buyer’s responsibility to ensure the Artwork submitted for production is mistake-free. The Seller shall incur no liability for any errors not corrected by the Buyer where the Buyer has been provided with and has accepted the PDF Proof(s).
QuattroPrint will only proceed with the order if the Buyer has accepted the PDF Proof. Buyer approval will only be accepted via the online account. QuattroPrint can not accept telephone approvals.
Variation in finishing of goods within a reasonable tolerance by the Seller shall be deemed acceptable by the Buyer.
It is Buyer’s responsibility to check that all spelling, grammar, numbers, colours, delivery address and general information are correct before signing off the proof.
Changes to artwork, job characteristics, or turnaround time are not allowed once the PDF Proof is approved and your print job has been sent to the production queue – order status “Imposition” or "Printing in progress".
ORDER & DELIVERY
Turnaround
We offer free delivery for orders in most EU and UK countries. Delivery to other countries might be possible although additional delivery charges may apply. Do not hesitate to contact us to ask for more information.
We will endeavour to process your order, manufacture your printed items and have them delivered to you by courier within estimated 5-10 working days. Specific turnaround depends on the Product and detailed information about turnaround can be found on the Product specification page on the Site. The turnaround is estimated only and based on the typical number of working days that it takes to complete and deliver a product to the Buyer under normal circumstances.
The estimated turnaround is calculated from the day after both the PDF Proof is accepted and the invoice is settled in full.
We cannot guarantee that the products ordered will be dispatched jointly.
Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Please note that we cannot take responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the Buyer by any action or inaction on the part of QuattroPrint. You must examine all goods delivered at the time of their arrival.
We shall not be liable for any costs, claims or damage arising out of any act of tort or omission or breach of contract or statutory duty calculated by reference to profits, income production or accruals or loss of such profits, income production or accruals or by reference to the accrual of such, claim, damages or expenses on a time basis.
We would like to admit that the Buyer’s content is our priority. NOTE: 98% of all orders are delivered on time.
Changes to Service
We reserve the right to change the conditions of these terms of service. Should we modify these terms in any way the updated version will appear within the TERMS AND CONDITIONS of the Site.
We reserve the right to terminate any account at any time. We reserve the right to amend the QuattroPrint service at any time providing such changes do not adversely alter the nature and quality of the service.
You agree that QuattroPrint may without prior consent delete your account and any related materials including personal information, data, text, files, images and all other materials and that QuattroPrint may prevent any further access by you to any such data. In particular, it is our absolute policy to reject any materials, which we, at our discretion, consider to be obscene, in bad taste or in any other way inappropriate (whether or not to print such materials would be illegal or unlawful).
You agree that QuattroPrint shall not be liable for any loss or damages to you or any third party resulting from the deletion of such information or resulting in any way from the termination of your account and that you will keep QuattroPrint fully and effectively indemnified against all losses, liabilities, damages and costs (including legal costs on a full indemnity basis) suffered by them as a result of the printing in good faith of any material submitted by you.
All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods.
We only accept GBP (Sterling) payments. A person who makes an order has to be over 18 years old.
If the order remains unpaid for 10 working days it will be automatically deleted.
You can pay by credit card, or debit card at the time of order. Payment will be taken in full at the time of the order. Once we receive cleared funds on our account we start the process. We also accept (BACS) Bank transfers. To make a direct payment or a wire transfer to our bank account, you will need to quote the following when arranging the payment with your bank:
- Account holder: PBMedia sp. z o.o.
- IBAN: PL56109025900000000143617092
- SWIFTBIC: WBKPPLPPXXX
Enter your order number as reference.
Please remember that BACS payments take 3–4 working days to clear our bank account whereas CHAPS payments clear the same day with an admin fee payable.
The price of any product is the price in force at the date and time of your order.
You undertake that all details you provide to Us to purchase Products which may be offered by Us on the Website will be correct; that the credit card, PayPal account or debit card which You use is Your own and that there are sufficient funds or credit facilities to cover the cost of any Products. We reserve the right to obtain validation of your credit card, PayPal account or debit card details before accepting Your Order.
The contract shall not have been concluded until we have received your valid credit card charge, PayPal charge, or debit card payment details.
We are entitled to refuse any Order placed by Buyer.
For UK Orders after Brexit.
All orders require a Customs Fee of £25 for the couriers to prepare the customs documents to import the parcels to the UK.
All orders below £135 requires an active UK VAT number
(B2B) - Customs fee of £25 + VAT number required
(B2C) - Order must be increased above £135 or will be cancelled
All orders Above £135 requires the following
(B2B) an EORI Number (to Register an EORI number you can visit https://www.gov.uk/eori)
(B2C) Do not require an EORI number or VAT if ordered by customers(B2C).
Your order will be dispatched with the freight cost covered by the sender but the Importer/Buyer would be responsible for the following payments if required.
Customs Clearance, Customs Duties, Taxes and all other costs.
How are Customs fees & import Duties calculated for shipping to the UK?
From September 2022 we collect the payments upfront from our customers to pay the relevant agencies' requirement payments to remove the burden from our customers.
If you have a specific question about the duties/taxes for a parcel that’s being sent to you, you need to contact the HM Revenue and Customs team on 0300 200 3700.
You can also find more information about tax and customs on goods sent from abroad on the gov.uk website.
B2B Orders below £135 can only be shipped to businesses with VAT numbers.
B2B Orders above £135 requires a EORI number
B2C Only orders above £135 are allowed, no VAT or EORI required
The courier will also have to add a charge if there is a need to hold your parcel whilst Customs process it.
It is recommended that you respond promptly to any queries from HMRC to avoid these charges.
We don't add charges for the first 10 days, after 10 days, however, storage fees will be added.
For more than 10 and up to 20 working days, the charge is £5.50 per parcel.
For each subsequent working day over 20 working days the charge is £1.35 per parcel.
VAT
Buyer may be charged VAT where and when it is required by law.
VAT will not be charged if a valid EU VAT number is provided for the order.
Design services are standard-rated and subjected to 23% VAT.
Customs charges and import duties may apply in countries outside the European Union but will not be managed by the seller.
We reserve the right to modify the prices without notice but with no effect on existing or past orders.
YOU & YOUR INFORMATION
Privacy Policy
The way we use Buyer’s details is governed by a separate Privacy Policy found here: Privacy Policy.
Cancellations
Please be advised that a cancellation fee of £10 + VAT will be deducted after an order was placed. The cancellation fee covers admin charges, artwork verification and proof preparation. The cancelation fee is non-refundable.
Orders cannot be cancelled once the PDF Proof was approved and your print job has been sent to the production queue – order status “Imposition” or "Printing in progress".
In case the order has to be cancelled on the buyer`s request after it went into print the buyer will be liable for the full amount of the order.
CLAIMS & LIABILITY
Claims
Advice of damage, delay or loss of goods in transit or of non-delivery must be given in writing to the Seller and the carrier within three clear days of delivery (or, in the case of non-delivery, within 3 days of notification of dispatch of the goods) and any claim in respect thereof must be made in writing to the Seller and the carrier within seven clear days of delivery (or, in the case of non-delivery, within 7 days of notification of dispatch).
If damage has occurred during transit the Buyer must mark the delivery note of delivery service as such or the claim will not be recoverable by the Seller from the delivery service. All other claims must be made in writing to the Seller within 14 days of delivery. The Seller shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the Buyer proves that (i) it was not possible to comply with the requirements and (ii) the claim was made as soon as reasonably possible.
If the Work is defective so that the Buyer may in law reject it, said rejection must take place within 7 days of delivery of the goods, failing which the Buyer will be deemed to have accepted the Work.
In the event of all or any claims or rejections the Seller reserves the right to inspect the Work within seven days of the claim or rejection being notified.
All QuattroPrint Products are considered goods made to customers’ specifications and as such are excluded from the right to cancel. The buyer has a right to cancel an Order provided it hasn’t passed the Preliminary Work stage.
Please be advised that the cancellation fee is £10 + VAT and it covers admin charges, artwork verification and proof preparation. It is non-refundable.
Liability
Insofar as is permitted by law where Work is defective for any reason, including negligence, the Seller's liability (if any) shall be limited to rectifying such defect, or crediting its value against any invoice raised in respect of the Work.
Where the Seller offers to credit the value of the Work, please allow up to 30 days for the credit payment to process.
Where the Seller performs its obligations to rectify defective work under this condition the Seller shall not be liable for indirect loss, consequential loss or third party claims occasioned by defective Work and the Buyer shall not be entitled to any further claim in respect of the Work nor shall the Buyer be entitled to repudiate the contract, refuse to pay for the Work or cancel further deliveries.
The Seller shall not be liable for indirect loss, consequential loss or third party claims occasioned by delay in completing the Work or for any loss to the Buyer arising from delay in transit, whether as a result of the Seller's negligence or otherwise.
Where the Seller offers to replace defective Work the Buyer must accept such an offer unless he can show clear cause for refusing to do so. If the Buyer opts to have the work re-done by any third party without reference to the Seller the Buyer automatically revokes his right to any remedy from the Seller, including but not exclusively the right to a credit in respect of Work done by the Seller.
Where the Work will be forwarded by or on behalf of the Buyer to a third party for further processing the Buyer will be deemed to have inspected and approved the Work before forwarding and the Seller accepts no liability for claims arising after the third party’s processing.
The Seller reserves the right to reject any Work forwarded to him after initial processing by a third party as soon as is reasonably practicable without processing the Work any further. Should the Buyer require the Seller notwithstanding to continue, then the Seller is only obliged to do so after confirmation from the Buyer in writing.
Nothing in these conditions shall exclude the Seller's liability for death or personal injury as a result of its negligence.
The Buyer shall be responsible for obtaining all necessary authorities and consents to reproduce (non-exhaustively) artwork, photographs, copyright text and the like before instructing Us to reproduce the same. The Buyer shall indemnify and hold blameless us against all demands, actions, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred because of any claim (including but not limited to the defence of such claim) that that the reproduction of the materials by us infringes the intellectual property or other rights of any third party or misuses the confidential information of a third party.
All design Work commissioned or ordered by the Buyer and originated by Us shall, as to its material elements and as to the copyright or design right about it, belongs to QuattroPrint.
The Buyer shall not have any right to reproduce or authorize any other person to reproduce any such design Work in whole or in part or do any act which would, in the absence of written authorization by QuattroPrint, infringe any copyright or design right which may subsist about any such design Work.
We may, at the request of the Buyer, assign the copyright and design right of design Work to the Buyer upon payment of our expenses about such assignment.
Force majeure
The Seller shall be under no liability if he shall be unable to carry out any provision of the contract for any reason beyond his reasonable control including (without limiting the foregoing): Act of God; legislation; war; fire; flood; drought; inadequacy or unsuitability of any instructions, electronic file or other data or materials supplied by the Buyer; failure of power supply; lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute; or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the Buyer may by written notice to the Seller elect to terminate the contract and pay for Work done and materials used, but subject thereto shall otherwise accept delivery when available.
Law
These conditions and all other express and implied terms of the contract shall be governed and construed by the laws of England and the parties agree to submit to the jurisdiction of the courts of England and Wales.
